Returns & Exchanges
At Seattle Coffee Gear, we want you to love your brew, which is why we offer a 30-day return window for most unused equipment and accessories. If your gear isn't the perfect fit for your home cafe, our team is here to help you find the right replacement or process a refund.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully place the item in its original manufacturer packaging, ensuring all manuals and accessories are included to avoid restocking fees.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing